Order FAQ's
How do I place an order?
You must first create an account. Once you're logged into your account you can place your order from there.
Does each order go out in a box?
All drop ship orders are shipped in a jewelry box.
Do you have a minimum order?
We do not have any minimum orders.
Registration FAQ's
How do I open an account?
From the home page click the “Create an Account” link and complete the form.
Can I register and open an account if I am located outside the United States?
Yes just follow the create an account link and change the country in the drop down to your country.
Do I need a Federal Tax ID/EIN or social security number to sell your products?
Yes, you must provide a valid Federal Tax ID/EIN number or social security at the time you register if you’re registering from the United States. We require this as we are wholesalers and only sell resellers of our products.
What is a "Federal Tax ID" or "EIN"?
An Employer Identification Number (EIN) is also known as a Federal Tax Identification Number, and is used to identify a business entity.
How do you store and process my information? Is it secure?
Your information is always kept strictly confidential and fully secure. We will never sell any information.
Do you have any account setup fees?
Registration with us is free. If you decide to sign up for our drop shipping program the monthly fee is $29.99/month.
Payment FAQ's
Which payment method do you accept?
We accept all major credit cards/debit cards, Paypal and Zelle.
When I enter my payment information is it secure?
At Richard Cannon Jewelry, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us via 128-bit SSL encryption, the industry-standard method for secure payments. Your information is 100% secure and confidential.
Return FAQ's
What's your return policy?
Our return policy can be found at: https://www.rcjewelry.com/WarrantiesReturns.aspx
How do I process a return?
Please view the instructions on the return order page: https://www.rcjewelry.com/WarrantiesReturns.aspx
Shipping FAQ's
How long does it take to ship orders?
Our gold and silver lines are stocked and ship within 1-2 business days. For items from our gold and silver lines if an order is placed before 1pm eastern it will ship the next business day. If placed after 1pm, the order will ship on the 2nd business day. Our diamond lines take a little longer to ship as they are made to order. Our diamond product page will provide shipping time frame.
How much does shipping cost?
Please visit https://www.rcjewelry.com/ShippingInformation.aspx
How do I track my order?
We will send you an email with the tracking number when your order ships. You can also track it by logging into your account.
Which carrier does your company use to ship?
UPS and USPS are our preferred shipping carriers for all domestic and international shipments.
Can I place an order to be shipped outside USA?
Yes we ship internationally. Customers will be responsible for all duty and taxes imposed by their customs if any. International shipping charges will be applied. Please see shipping section for different international shipping methods and rates.
Product FAQ's
Are the prices listed on the website the prices I pay? What is the suggested retail selling price?
Yes the wholesale price on our website is the wholesale price you will pay. The suggested retail price is typically 20%–100% above the wholesale price.
Do you provide appraisals for your diamond products?
Yes, we provide appraisals for diamond jewelry with a wholesale cost of $2,000 or more.
Do your prices change?
Prices do change with market fluctuations. All prices on the site are reflective of current prices.
How often do you change your collection?
We try and keep our collection fresh and current and therefore keep updating products periodically.
Do you have a catalog?
We do not have any catalogs. We currently display our full collection on our website.
Are your diamond weights exact?
Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Richard Cannon Jewelry complies with all relevant FTC regulations.
1/10ct means » .09ct to .12ct
1/8ct means » .11ct to .14ct
1/6ct means » .14ct to .17ct
1/5ct means » .17ct to .22ct
1/4ct means » .22ct to .27ct
1/3ct means » .28ct to .35ct
3/8ct means » .36ct to .41ct
1/2ct means » .45ct to .55ct
2/3ct means » .61ct to .68ct
1ct means » .94ct to 1.04ct
1½ means » 1.42ct to 1.55ct
2ct means » 1.90ct to 2.05ct
3ct means » 2.90ct to 3.05ct
4ct means » 3.90ct to 4.05ct
5ct means » 4.90ct to 5.05ct
6ct means » 5.90ct to 6.05ct
What happens if an item is out of stock?
We do try to keep every item in our lines in stock all the time however at times items do go out of stock. In the event an item is out of stock we will let you know within 1 business day after your order has been placed and you may let us know if you’d like to substitute the item with something else. Most out of stock items come back in stock within 4-8 weeks.
What is your stance on Conflict Diamonds?
Richard Cannon Jewelry is dedicated to providing high quality diamonds to our resellers taking into account ethical values. We too share the public's concern regarding conflict diamonds. Here at Richard Cannon Jewelry we purchase our diamonds only through respected, legitimate channels. Richard Cannon Jewelry will continue to be a proud supporter of the Kimberley Process that works to uphold legitimacy in the diamond trade and stops the trade of conflict diamonds.
Are all your items stamped?
Yes all of our products are stamped with the corresponding metal and manufacturers logo.
Do you offer any warranty on your jewelry?
Please visit our warranty page for more info at http://www.rcjewelry.com/WarrantiesReturns.aspx
What is Rhodium?
Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.
Is 925 stamped on all sterling silver items?
Yes all of our sterling silver items are stamped with 925 as required by the law.
Drop Shipping FAQ's
Does your company drop ship?
Yes we offer drop shipping under our drop shipping program for our customers. For a complete understanding of our program please visit the HELP button on the top right of our homepage.
Do I need to buy any products before I sell them?
No. That's the beauty of our drop shipping program. Once you sell the item at that point you can place the order for direct shipment from us to your customer.
Why should I choose Richard Cannon Jewelry as my drop shipper?
Because we are a true jewelry drop shipper. We have worked years in building the most user friendly drop ship system in the wholesale jewelry market.
What product lines does Richard Cannon Jewelry offer for drop shipping?
We offer a wide selection of diamond, gold and silver products.
What are the costs to join the drop ship program?
We offer a $1 trial for the first month, followed by a monthly fee of $29.99 starting from the second month. There is no contract, so you can cancel at any time.
How do I get the products onto my website in the drop ship program?
You can view full documentation by clicking the help button on the top right hand section of our website. We also have a technical team that can assist once you’re signed up.
If I sign up for the drop ship program do you offer product title and descriptions.
Yes we provide title and descriptions.
Under the drop ship program do you provide images of the products?
Yes we provide you images under the drop ship program.
Do you provide product details?
Where available we will provide details on the item.
Can I upload my own shipping label to be used on a drop ship order?
Yes, we allow you to upload a label which we will use to ship your drop ship order. You will be prompted for this option when you are placing your drop ship order online. There is a $2 charge for handling on orders which labels are uploaded.
Can we supply our own jewelry boxes for orders?
Yes, if you ship more than 25 orders a month we can extend this service to you free of charge. You will just need to ship us your boxes and we will use them for your orders.
Can I upload my own invoice/packing slip to be included in my drop ship order?
Yes you can upload an invoice/packing slip when placing a drop ship order which we will include in your drop ship order. If no invoice/packing slip is uploaded we will only send the merchandise and no invoice/packing slip with the order.
Can I drop ship to a PO boxes?
Yes please select the USPS option. UPS does not allow shipping to PO boxes.
Can you do a drop ship to APO address?
Yes we can ship to APO addresses. Select USPS when placing your shipping option.
Can I cancel my account anytime?
We at Richard Cannon Jewelry will never hold you to a subscription you do not want to be in. Our goal is for you to make money. In the event that goal is not being reached you can cancel your account anytime no question asked.
I already have an existing e-commerce site. Is it possible to link real time inventory to my existing site?
Yes, once signed up for the drop ship program this can be incorporated with our API if your selling channel is supported by us.
Is there any drop ship fee that is added onto the wholesale cost of the item?
No. We do not charge any per item charge to do a drop ship order other than the monthly drop ship program fee.
Who owns the customer if you drop ship an order for us?
Customer will always be owned by you the merchant. We will never contact your customer. Your customers will never know we exist. You will be responsible for all customer service to your customer.
What type of outer packaging do customers receive?
On orders shipped via USPS we ship in a rectangular padded envelope. All UPS shipped in a high-quality craft corrugated box.
After opening an account with you, how long do we have to wait before we can start selling?
You can start selling immediately.
How long do I have to wait for a reply when emailing your customer support at sales@rcjewelry.com?
We try to reply to all emails as quickly as possible usually no more than 1-2 business days after we receive it. Please note we are not open on weekends.
What happens when my customer wants to return an item?
Please follow the instructions on our return page: https://www.rcjewelry.com/WarrantiesReturns.aspx
How many image angles do you provide?
Anywhere from 1-8. We are aware the more angles the better and are always trying to add more to give the end customer the best buying experience.
What are your warranty policies?
Please visit our warranty page. https://www.rcjewelry.com/WarrantiesReturns.aspx
Do you put our company name on the shipping label?
Yes, this is known as blind drop shipping. We will use your company name and address as the return address on all domestic shipping labels. The return address is taken from the billing information you provide when placing the order. Your customers will not know that the order was fulfilled by us.
What should I do if a customer complains that their order didn’t arrive, wasn’t as advertised, or arrived damaged?
We always at Richard Cannon Jewelry will try our best to make your customer 100% happy with their purchase. If any of the above circumstances happen please call customer service and we'll assist you in getting a resolution to the issue.
Do you send automated/electronic notification upon receipt of order and release of shipment?
Yes we will send you a notification so you are in the loop through the shipment process. You can also log into your account to see order status. If anytime you have an additional question you can always call customer service or email us.
I have a suggestion for the drop shipping program. Is it okay if I share it with you?
Your feedback is very important to us. The more you let us know the better we can customize our drop ship program for you. Please email us at sales@rcjewelry.com with your suggestion.
Services FAQ's
Do you have a store or showroom that I can come in and purchase or see your line?
No, we do not have a store or showroom. We sell everything over the internet & phone. This allows us to keep our overhead as low as possible in turn providing our customers the lowest prices & best service.
Can I use your images on my website?
Please visit our drop ship section for more information.
My customer wants to make a custom item based off a picture or sketch, do you service these requests?
Currently we are making custom engagement rings. We use CAD (Computer-Aided Design) technology. The process is as follows: 1) You provide us anything you can regarding the item you want us to make. This can be done by sending us a picture or a sketch. The more information provided in this step helps us so please provide as much information as possible. 2) We take your information and create a 3D CAD image and send you those images via email. If you request any changes we will fix it until you're satisfied and sign off. 3) From the image you approved we form the wax and then a casting is made based on the metal you select. We then set diamonds and gemstones if selected. 4) We ship your custom-made engagement ring. Turnaround time is typically 2–4 weeks.
What are your business hours?
Our business hours are Monday–Thursday from 10:30 AM to 5:00 PM EST and Friday from 10:30 AM to 3:00 PM EST (closed on weekends), while our technical department is available for drop ship customers Monday–Friday from 9:30 AM to 1:30 PM EST at 856-335-7748.
Do you offer technical assistance?
Yes, we offer technical assistance via email through our "Contact Us" form with responses within 1–2 business days, provide full documentation in the Help section at the top right of our website, and our technical department is available Monday through Friday from 9:30 AM to 1:30 PM EST at 856-335-7748.
