Do you have a minimum order?
Our first order minimum is $200. On orders after that the minimum orders are $100.

How do I place my order?
After you have written down the items you would like to order you can place your order via our 3 convenient ways. (1) Call a sales representative at 800-449-4722 (2) Fax your order form to 212-221-3350 (3) Place your order online by clicking Place An Order from the toolbar.

I just ordered online. What type of service can I expect?
A real human being reads every order before charging anything to your credit card or shipping your order. We pay attention to comments that you include with your order. When you click "submit" an online order, you will get a confirmation that your order has been placed successfully, and sends the order to us. If this a first time order we will contact you to confirm the order. If it is a repeat order we'll go ahead and process your order. If any questions arise during processing, we will attempt to e-mail or call you before shipping the order.

When I receive my order does each item come in a box?
No. Since we are wholesalers each item you get will come in a silicone zip bag. Boxes can be bought from us at an extra charge. Please make sure to specify what kind of box you would like to order. Example: Ring, Bracelet, Earring or Pendant. The cost for each box is $3.

How long does it take to ship orders?
Most orders are shipped the same day if the order is placed by 1PM eastern time. If an order is received after 1PM the order will ship the next business day. Special orders take a little longer. A sales representative will give you a time frame when you place the order.

I should have received my order by now, but it hasn't arrived. Who do I talk to?
For help tracking an order that hasn't arrived, please call our customer service department at 1 (800) 449-4722. We can track the package for you as well as give you the tracking number so you can track it yourself by logging onto www.ups.com

Does your company dropship?
Yes. You can set up an account by calling us when your ready to place your first order and we will take all your information.  Aside from giving us your information you will need to place a credit card on file with us to expedite future dropship orders. You can update your information anytime by calling a customer service representative. You can then place your orders with one of our 3 convenient ways giving us your order and where the order is being dropshipped. You will be sent an email with the invoice and tracking number.

How much does shipping cost?
On average:
Ground $8+ Insurance cost
2nd Day $13+ Insurance cost
Overnight $25 + Insurance cost
COD charge: $8 additional to above costs
Saturday Delivery charge: $12 additional to above costs

Which carrier does your company use to ship?
UPS

Do you offer Volume Discounts?
Yes we do.  Typically volume orders start at $3000 per order.  Please write down your order and email it or call your order in to a sales representative.  After we review it we'll let you know if you qualify for a volume discount.

What's your return policy?
Since we are wholesalers and are margins are very slim we do not take returns unless you receive an item damaged. In that case we will be gladly give a credit or exchange it for you.

Do you have a paper catalog or have them on disk?
Yes we do have them in both paper catalogs and on disk. We also have the gold catalog without our company name on them. To receive a copy of the catalogs (gold catalog specify with or without our company name) send a check or money order for $20 to:
Richard Cannon Jewelry
36 W. 44th St. Suite #1020
New York, NY 10036

Make sure to include the address where you want us to mail the catalogs. If you need them on disk please specify that also.

Are the prices I see on the catalogs the price I pay?
No, they are suggested retail prices. You must register to view the wholesale prices.

Is all your item's real gold and diamonds?
Yes all our items are in real gold and diamonds.

Is your diamond weights exact?
Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Richard Cannon Jewelry complies with all relevant FTC regulation.

1/10ct means » .09ct to .12ct
1/8ct means » .11ct to .14ct
1/6ct means » .14ct to .17ct
1/5ct means » .17ct to .22ct
1/4ct means » .22ct to .27ct
1/3ct means » .28ct to .35ct
3/8ct means » .36ct to .41ct
1/2ct means » .45ct to .55ct
2/3ct means » .61ct to .68ct
1ct means » .94ct to 1.04ct
1½ means » 1.42ct to 1.55ct
2ct means » 1.90ct to 2.05ct
3ct means » 2.90ct to 3.05ct
4ct means » 3.90ct to 4.05ct
5ct means » 4.90ct to 5.05ct
6ct means » 5.90ct to 6.05ct

What happens if an item is out of stock?
Since we carry so many thousands of different items at time to time we do run out of stock on some items. We however do not put them on backorder so you should wait 2 weeks and reorder the missing item at that time.

What payment forms do you accept?
We accept Visa, Mastercard, American Express. We also ship COD certified check/money order.

Do you sell retail?
No, we are strictly wholesale.